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Frequently asked questions

Q. Is ordering online safe?
A. Absolutely! Northernsafety.com uses Go Daddy to ensure your security. The information you enter is encrypted in a way that is only readable by us. For more information, please see our Policy page.
Q. How do I place an order?
A. We make it easy to order from Northern Safety and northernsafety.com. You can:
  • Order online (see our How To Shop, How to Search, or How To Buy sections for more information)
  • Call our Customer Service Reps toll free at 1-800-571-4646 , between 7:30 am and 8:00 pm ET, Monday – Friday
  • Fax your order to 1-800-635-1591
  • Email customerservice@northernsafety.com
  • Mail your order to Northern Safety Co., Inc., PO Box 4250, Utica, NY 13504.
Q. How can I get your free catalog?
A. You can go to our catalog request page, call our Customer Service Reps toll free at 1-800-571-4646 , between 7:30 am and 8:00 pm ET, Monday – Friday, or email us at customerservice@northernsafety.com.
Q. Can more than one person at my company get a catalog?
A. Yes. You can request multiple copies of our catalog on our catalog request page.
Q. Do you offer technical support for your products?
A. Our Technical Support Reps are extensively trained on products and regulations to help answer your questions. You can call 1-800-571-4646 , toll free, 7:30 am - 6:00 pm ET, Monday – Friday, fax 1-800-635-1591, or email your questions to techsupport@northernsafety.com.
Q. Is there a minimum order?
A. There is no minimum order at Northern Safety or northernsafety.com. Your order is important to us, large or small, even if you only need one product.
Q. What are my payment options?
A. You can pay for your order in a variety of ways:
  • We accept MasterCard, Visa, Discover, and American Express (Corporate or Personal Accounts, and SmartPay Procurement Cards)
  • Open Account (Corporate Accounts only)
Q. How do I set up an Open Account?
A. Just place an order and choose the "Open Account" option during the checkout process. You'll be notified when your account has been opened, once your order has been processed and your credit has been approved.
Q. What are your terms?
A. Our terms are 2% 20 – Net 30 days to accounts with established credit. Payment terms do not apply to credit card payments.
Q. Do you really need my email address?
A. Your email address is a very important part of the online ordering process. We use it to contact you with your order confirmation, to let you know that your order has shipped, and provide you with your package tracking number. Your e-mail address is not shared with other companies.
Q. Do I need to fax or mail a confirmation for my order?
A. Confirmations aren't necessary, but if you're required to send one, please mark "Confirmation" on it to help avoid duplication.
Q. How will I know if you've received my order?
A. If you've provided us with your e-mail address, you'll receive a confirmation via email. You may also click on the My Account link at the top of your screen, and choose the Order History option.
Q. Can I check the status of my order?
A. Yes. Simply click on the My Account link at the top of your screen, and choose the Order History option. You'll get a listing of past and present orders. Just click on the order number to find out where your order stands.
Q. How will I know if any of the items I ordered have been backordered?
A. You can see if any items have been backordered by clicking on the My Account link at the top of the page, and choosing the Order History option.
Q. If an item is backordered, when is my account charged?
A. Your account will be charged when the product is shipped.
Q. How will I know if my order has been shipped?
A. Once your order has shipped, we'll send you an e-mail to let you know that your order is on its way. You may also check the status using the My Account link at the top of your screen, and choosing the Order History option.
Q. Will I be able to track my order after it has been shipped?
A. We'll give you the tracking number of your order when we e-mail your shipping notification. You'll be able to track your order through links provided at northernsafety.com. Your tracking number will also be available on the Order History page. Use the My Account link located at the top of the page, and choose the Order History option.
Q. Can I look back at past orders?
A. Yes. You can see all of your past orders by clicking on the My Account button at the top of your screen, and choosing the Order History option. You'll get a listing of your past and present orders. Click on an order number to get its details, including what you ordered and the invoice amount.
Q. How do I qualify for your Volume Purchase Program?
A. If you spend $5,000 or more annually, you're eligible to receive special discounted pricing, regardless of individual order quantity. See our Services page for more details.
Q. Do you offer special price quotes?
A. Northern Safety can also help stretch your dollars with high volume product quotes. For more information, call our Account Representatives toll free at 1-800-571-4646 , between 8:00 am and 5:00 pm ET, Monday – Friday, fax 1-800-442-5941, or e-mail sales@northernsafety.com.
Q. Do you offer Corporate Contracts?
A. Yes. Our National Account Managers can tailor special programs around your corporate needs. Whether you're supplying 1 facility or 100, they'll customize your account to take advantage of the best pricing and discounts available. For more information, call our Account Representatives toll free at 1-800-571-4646 between 8:00 am and 5:00 pm ET, Monday – Friday, fax 1-800-442-5941, or e-mail sales@northernsafety.com.
Q. Can I return or exchange a product?
A. At Northern Safety, we believe in your 100% satisfaction. If you need to return or exchange an item for any reason, please call our Customer Service Representatives toll free at 1-800-571-4646 , between 7:30 am and 8:00 pm ET, Monday – Friday, or e-mail us at customerservice@northernsafety.com. We do not charge restocking fees on any stock item.
Q. Do you offer samples of products?
A. We offer free samples of many of our products. If you're not sure of what to order, call our Customer Service Reps toll free at 1-800-571-4646 , between 7:30 am and 8:00 pm ET, Monday – Friday, or e-mail us at customerservice@northernsafety.com, to request your sample.
Q. Can I order customized products?
A. We offer several products that can be customized, including Hard Hats and Signs. Call our Custom Order Reps toll free at 1-800-571-4646 , 7:30 am - 6:00 pm ET, Monday – Friday, or e-mail us for more details.
Q. Can I order products that aren't shown in your catalog or on your web site?
A. Yes. Northern Safety has access to the entire product lines of hundreds of manufacturers. If you're looking for a product we don't currently have in stock, we can get it for you. Call one of our Customer Service Reps at 1-800-571-4646 , between 7:30 am and 8:00 pm ET, Monday – Friday, fax 1-800-635-1591, or e-mail customerservice@northernsafety.com.

We're continually expanding our product lines to meet your needs. If you use a product we don't currently stock, but you'd like us to carry, let us know. Call our Product Development Department at 1-800-571-4646 , between 8:00 am and 5:00 pm ET, Monday – Friday, fax 1-800-442-5941, or e-mail productdev@northernsafety.com.
Q. Can I cancel my order?
A. You can cancel your order any time before it has been shipped. Simply call one of our Customer Service Reps at 1-800-571-4646 , between 7:30 am and 8:00 pm ET, Monday – Friday. Because we ship 98% of all orders the same business day they're received, it's important that you call as soon as possible, so we can stop the order before it ships.
Q. Will I be charged sales tax?
A. We charge sales tax on orders shipped to Alabama, Arkansas, Colorado, Florida, Georgia, Illinois, Kentucky, Mississippi, New York, North Carolina, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia addresses.

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