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Dear Valued Customer,
As we begin a new year together, it's the perfect time for me to say "Thank You." Thank you for trusting us to keep you and your workers safe, and thank you for your continued support and business. We'll never take that trust for granted, and we'll never stop working hard to keep it.
Last July, we started a new chapter in our history when we joined the Würth Group's family of companies. The Würth Group is the world market leader in assembly and fastening materials, and has over $13 billion in sales. This world-class partnership ensures we'll have the resources necessary to continue investing in new opportunities to better serve you and earn your business.
One of the ways we serve you better is through our web site. We're investing heavily in our site to make your online shopping experience better than ever. This year, we'll be launching our new mobile-friendly design making it easier for you to place your order, no matter where you are. We're committed to adding tens of thousands of web-exclusive products to enhance our already expansive offering.
We're also making major investments in training our representatives. All of our reps complete a minimum of twelve weeks of training in their first six months of employment with us. They also attend monthly training sessions to stay-up-to date on every product we offer. Rest assured that if you call with questions, our reps will have the answers you need.
Your safety is our business...and we take that business very seriously. We offer only top quality products from the top names in our industry, including our exclusive NS® brand. NS® products have been developed and manufactured to our exact specifications, and must meet our strict quality standards. If we wouldn't use them, we won't sell them. Not only do they keep you safe, their incredible value saves you money. Customizing your products promotes your business, builds company pride, and reinforces safety practices. With our Custom Express Printing service, you can add your logo or a safety message to the products you use every day...better, faster, and cheaper.
I know how important it is to be able to get your safety supplies quickly. That's why we're adding distribution centers across the country. In addition to our 19 current locations, we're opening 4 more distribution centers and more branches to be closer to you and serve you better. Keeping you safe is our top priority.
I'm excited about what 2016 has in store for us. We're happy to be investing in ways to meet your needs and exceed your expectations. Our commitment to you has never been stronger, and it will continue well into the future!