For Sales and Customer Support Mon-Fri 7:30AM - 7:00PM ET

Order Support

Order Support
You'll get our best!
We're dedicated to providing the support, services, and solutions you need to make your job easier and work safer and more productive.

You'll find easy ordering, personalized and technical services, large volume quotes, and much more.

We truly appreciate your business, and we promise to keep working hard to make sure you get everything you need from us.

Contact Us

Phone Toll Free:


Mailing Address:

Northern Safety Co., Inc.
PO Box 4250
Utica, NY 13504-4250

Shipping Address:

Northern Safety Co., Inc.
232 Industrial Park Drive
Frankfort, NY 13340

100% Satisfaction Guarantee

All of our products are 100% Guaranteed…period. If things aren't exactly the way you want them, we'll quickly replace an item, issue a full credit, or give you a complete refund. Your total satisfaction is our top priority!

From brand-name products and excellent prices to knowledgeable sales reps and outstanding service, you'll get it all from us!

Same Day Credit Approval

Get your order fast - 98% of all applicants receive same-day credit approval.

Easy Ordering

Fast, friendly, ordering - You'll get no grief when you order from us online, by phone, or by fax. Our 100% Satisfaction Guarantee and knowledgeable Customer Support Reps ensure a no-hassle atmosphere to make doing business with us a worry-free experience. Call toll free 1-800-571-4646, 7:30 am - 7:00 pm ET, Monday - Friday, fax your question to 1-800-635-1591, or email customerservice@northernsafety.com.

No minimum order - Every order is important to us, large or small. Even if you only need to order one product, we're here for you. Large or small, you get our best every time!

Live Chat

Getting answers is fast and easy! – Live Chat allows you to ask questions about products, orders, and much more. Just click on the Live Chat button you'll find at the top of every page on our website. 8:00 am – 5:00 pm ET, Monday – Friday.

Personalized Service

Northern's people make the difference! - Our Account Managers provide you with personalized service. Whether you need a high volume product quote, have a question, or need assistance with a unique situation, our reps are here to help. Call 1-800-571-4646 between 8:00 am and 6:00 pm ET Monday through Friday, fax 800-442-5941, or email sales@northernsafety.com to learn more.

When you deal with Northern, help is always just a phone call, fax, or e-mail away.

Technical Service

Helpful advice on questions - Our Technical Support Representatives are extensively trained on products and regulations to help answer your questions. If you have a question, they have the answer. Call them toll free at 1-800-571-4646, 8:00 am - 5:00 pm ET, Monday - Friday, fax your question to 1-800-453-4857, or send an email to techsupport@northernsafety.com.

Non-stock Ordering

Get more than what you see! - Through non-stock ordering, you've got access to most manufacturers' entire product lines. Our Customer Support Reps are here to assist you with ordering items we don't offer in our product listings. If you need it, they'll do their best to get it for you! Let our Reps provide the answers you're looking for. Call toll free 1-800-571-4646, or email us.

Custom Ordering

Do you want to show off your company's logo or send a specific safety message? - You can with custom ordering. We offer various products that can be customized such as hard hats, signs, protective clothing, and more. Call our Custom Order Reps toll free at 1-800-571-4646, 7:30 am - 5:00 pm ET, Monday - Friday, or email us. We'll be happy to help you get your message across.

Large Volume Quotes

Ordering in large quantities? - we can help you stretch your dollars with high volume product quotes. Call toll free 1-800-571-4646, between 8:00 am and 6:00 pm ET Monday through Friday, fax us at 1-800-442-5941, or email sales@northernsafety.com to get details.

Volume Purchase Program

Make your dollars stretch - With the Volume Purchase Program, you can save more on every order. The amount you save is based on your annual purchases, so the more you spend…the more you save! For example, if you spend $5,000 or more annually, you'll receive best column pricing for every item on every order. Spend $10,000 or more, receive best column less 3%. And the savings grow from there. You can save up to 10% off the best column price! The Volume Purchase Program does not apply to sale pricing, non-stock items, and some promotional items.

Call one of our Account Managers toll free at 1-800-571-4646, to find out how to start saving today! They'll be happy to help.

Payment Methods & Terms

Choose the way you want to pay - Our terms are Net 30 days to accounts with established credit. All prices published on this site are in United States dollars (US$). All payments must be in United States dollars. We accept MasterCard, VISA, American Express, Discover, SmartPay®, Electronic Fund Transfers (EFT's), and Pre-paid Checks. Payment terms do not apply to credit card payments. Payment in full is due at time of order when using credit cards. Other terms may apply.

Shipping Information

Same Day Shipping - our large inventory and automated shipping facilities allow us to ship 98% of all orders the same business day. Orders placed before 5:00 pm ET, will ship the same business day. Orders placed after 6:00 pm ET, will ship the next business day.

In the Fast Lane - If you need your order fast, we can ship your package for next day or second day air. Select the method that's right for you when ordering.

FREE Shipping Policy

  • Online orders (orders made from our website) of $400 or more will ship for FREE within the contiguous United States – some exceptions apply.
  • Offline orders (orders NOT made from our website) of $1,000 or more will ship for FREE within the contiguous United States – some exceptions apply.
  • For customers on a voucher program, please refer to your program details for your FREE shipping qualifier.
  • The total of the products on your order will count towards our $400 Online or $1,000 Offline FREE shipping policy.
  • In the event you need all or part of your order quickly and the order total qualifies for free freight under our $400 Online or $1,000 Offline FREE shipping policy, you only pay the difference between the ground and expedited charges.
  • All orders are shipped FOB. Title and risk of loss pass to the purchaser upon delivery to the common carrier.
  • Additional charges may apply to your order and can include freight on drop ship products, package dimensions, weight and surcharges.

We currently ship to the United States, including APO and FPO addresses, Canada, US Virgin Islands, Guam, and Puerto Rico.

Freight Pre-Paid - some of the products we offer are shipped directly from the manufacturer and will ship freight pre-paid - free ground shipping. This information is contained under the item's shipping info and when added to your cart.

Orders $30 or Less - if your total order is under $30, you will be charged a flat shipping and handling fee of $9.95.

Multiple Warehouse Shipments - Shipping charges are applied to your order based on weight. Because we maintain multiple distribution centers across the United States, different items on your order may ship from one or more of these distribution centers. Shipping for items on your order is based on the distribution center nearest to you.

Marketing Materials Shipping - Our catalogs, other marketing, and promotional items are shipped free of charge. If one or more of these items are included in your order, the weight of the items is deducted from your package's weight before shipping charges are applied.

Liftgate Service Fee - you will need a truck equipped with a liftgate if you do not have a loading dock or forklift at your business. A liftgate is a motorized platform attached to the back of a delivery truck that will lower your order from the back of the truck to the ground. Once your order is on the ground, you will be able to take it inside your business. If you have a loading dock or a forklift, you will not need a liftgate. There is an additional $35.00 charge for a truck equipped with a liftgate. This fee will be included on your order at checkout.

Hazardous Materials (Hazmat) Fees - some products shipped from our warehouses or our vendors' warehouses require the addition of hazmat charges. These charges are noted under the item's shipping info and when added to your cart. These additional fees are applied to orders separately. We do not ship hazmat products by air.

Estimated Delivery - we are unable to estimate delivery dates on drop ship, custom, special order, out of stock products, and products with weight restrictions. Shipping, delivery dates, and taxes for PR, VI, APOs, and Canada are unavailable. Holidays are not considered in the delivery date range provided in the Cart.

  Premier Plus Shipping Program

Premier Plus members receive the following benefits:

  • Free ground shipping within the contiguous United States*
  • No minimum order requirements
  • Exclusive offers
  • 30-day risk-free trial, $149 annual fee

* Some exceptions apply.

Eligible Purchases and Exceptions

  • All products in our catalog and on our website are eligible for Premier Plus except custom and safety message items, and drop ship or other products clearly marked as not qualifying for free shipping or not eligible for the Premier Plus shipping program
  • Premier Plus shipping applies to ground shipments within the contiguous 48 United States only
  • If only some of the items on an order are eligible for Premier Plus, you will only pay shipping charges for the items that are not eligible
  • Premier Plus only provides free ground shipping on eligible products. If you chose a different method of shipping on an eligible product, you will have to pay the associated expedited shipping cost less a discount equal to the ground shipping charge for the same product
  • We may also exclude certain products from Premier Plus to the extent that they have special shipping characteristics. All excluded products will be clearly marked on our website

Membership Fees and Automatic Renewal - The membership fee for Premier Plus members is $149 per year.

Premier Plus memberships are automatically renewed each year on the anniversary date of your enrollment. Our membership fees are subject to change. Any change in fees after you have been charged will not affect your current membership, but will be applied at your next auto renewal for the subsequent membership term. We will provide advance notice to you of the membership fee, the renewal date, and the scheduled date of the transfer.

Unless you cancel your membership prior to your auto renewal, you’re authorizing us to automatically renew or charge your membership at the then current level and you’re authorizing us to collect the membership fees and taxes, if any, from any method of payment we have on record for you. You can cancel at any time.

Cancelling Your Membership - You may cancel your Premier Plus membership at any time. To cancel your Premier Plus membership, you can call us at 1-800-631-1246, Mon - Fri: 7:30 am - 7:00 pm ET, or contact us at customerservice@northernsafety.com and tell us you want to discontinue your membership. If you call or email prior to the expiration of your risk-free trial period, you will receive a complete refund.

Notices - We may send you notices or emails regarding your membership in Premier Plus. These are separate from promotional offers and not subject to our opt-out policy.

Please see our Terms And Conditions for our full terms and conditions related to Premier Plus and the use of our website.

Free Samples

Not sure of what you want to order? - We offer free samples of a variety of products. Call our Customer Support Reps toll free at 1-800-571-4646, 7:30 am - 7:00 pm ET Monday - Friday, or email us for more details.

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