Customer Service Representatives - Frankfort, NY

Can you deliver the best to our customers?

We pride ourselves on superb customer service and we're looking for EXTREME customer service professionals!

Our full-time Customer Service Representatives will provide assistance to customers over the phone with all aspects of customer service needs, including order entry, and responding to product, website, and existing order status questions. We are looking for the right person to fit our skilled customer service team.

The chosen candidates will effectively:

• Respond to customer calls and enter customer orders submitted by phone
• Enter and/or update customer information in computer system
• Assist customers with product selection
• Handle all aspects of customer inquiries and requests, including product selection, sample and catalog requests, non-stock items, basic returns, price quotes, special pricing, status of orders, and more
• Make follow-up calls to customers regarding order information
• Offer product upsells at the end of a qualifying order call

The chosen candidates will have a high school diploma or equivalent, 1-3 years customer service experience and/or training; or a combination of education and experience. The ability to type at least 35 wpm is a must. Knowledge and proficiency of customer service procedures and related computer software.

We have the following shifts available:

• 9:00am - 5:30pm
• 9:30am - 6:00pm
• 10:30am - 7:00pm

These opportunities offer an excellent training program and opportunity to grow with an organization that cares about its customers and its associates.

We need dependable, responsible, people who have interpersonal skills that are ready to work at a high level interacting with people from many different facets. In return, we provide a great starting pay, a fun, fast paced work environment, and career growth opportunities!

Don't miss out on what we can offer you:

• Great compensation and benefits package
• Paid holidays and vacation time
• Voluntary benefit programs, 401K and much more
• Ability to work in a professional and friendly work environment
• Work for an industry leader
• Excellent potential for career growth

Be a part of a company with a winning attitude!

Screen Printer Machine Operator - Frankfort, NY

Are you hardworking, dependable, and a team player?

We are seeking a Screen Printer for our Customization Department!

The Screen Printer Machine Operator will:

• Expose screens for screen print process
• Operate computerized machinery
• Create pad print plates using laser technology by using direct to screen technology
• Rework and inspect screens from the reclaim area and production floor
• Washout tape screens for the screen print production floor
• Set up screens, mix ink colors, and set up on automatic press
• Set up manual press and print products
• Take down press when jobs are completed
• Inspect equipment and materials to identify the cause of errors, problems, or defects

Related screen printing experience is required. The candidate must be able to lift on occasion up to 40 lb. and stand for long periods of time. We are searching for someone who has a strong attention to detail and takes pride in their work. The candidate must enjoy working in a fast paced environment and have strong organizational skills.

This is a full-time position, Mon - Fri, 8am - 4:30pm.

Don't miss out on what we can offer you:

• Great compensation package
• Paid holidays and vacation time
• Ability to work in a professional and friendly work environment
• Work for an industry leader
• Excellent potential for career growth
• Comprehensive benefits, including medical/dental/vision insurances, voluntary programs, 401K, and much more